Terms of Service

1. Acceptance of Terms

By accessing and using the Chinqooper website (https://www.chinqooper.com), you agree to be bound by these Terms of Service. These terms govern your use of our pet clothing platform and all related services.

2. Product Description and Availability

2.1 Accurate Representation: We strive to display our pet clothing products as accurately as possible. Colors, sizes, and design details may vary slightly from actual product appearance due to monitor settings and lighting.

2.2 Inventory: Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or substitute items of equal or greater value.

3. Ordering and Payment

3.1 Pricing

  • All prices are listed in USD and are subject to change without notice
  • Prices exclude shipping, handling, and applicable taxes
  • Promotional offers are valid for specified periods and cannot be combined

3.2 Payment Methods

  • We accept major credit cards, PayPal, and approved alternative payment methods
  • All transactions are processed through secure, encrypted payment gateways
  • Payment is required at the time of order

4. Shipping and Delivery

4.1 Shipping Policies

  • Shipping rates are calculated based on weight, dimensions, and destination
  • Estimated delivery times are provided during checkout
  • We are not responsible for delays caused by shipping carriers

4.2 International Shipping

  • International orders may be subject to customs fees and import taxes
  • Customers are responsible for all additional fees and import duties

5. Returns and Exchanges

5.1 Return Window

  • Unworn, unwashed items can be returned within 30 days of purchase
  • Items must be in original packaging with tags attached
  • Shipping costs for returns are customer's responsibility

5.2 Sizing and Fit Guarantee

  • We provide detailed size charts for each product
  • If an item does not fit, customers can exchange for a different size within 14 days
  • Custom or personalized items are not eligible for return

6. Pet Measurement and Sizing Recommendations

6.1 We provide comprehensive measurement guides to help customers select the most appropriate size for their pets.

6.2 Customers are encouraged to:

  • Measure pets carefully before ordering
  • Consider breed-specific sizing recommendations
  • Contact customer support for personalized sizing advice

7. Product Care and Maintenance

7.1 Cleaning Instructions

  • Follow specific care instructions provided with each garment
  • Most items are machine washable on gentle cycle
  • Air dry recommended to maintain fabric quality and shape

7.2 Warranty

  • Manufacturing defects covered within 90 days of purchase
  • Normal wear and tear not included in warranty
  • Proof of purchase required for warranty claims

8. User Account and Privacy

8.1 Users must provide accurate, current information when creating an account.

8.2 We protect user data in compliance with our Privacy Policy, available on our website.

8.3 Users are responsible for maintaining account confidentiality.

9. Intellectual Property

9.1 All website content, design, logos, and product designs are property of Chinqooper.

9.2 Reproduction or use of our intellectual property is prohibited without express written consent.

10. Limitation of Liability

10.1 Chinqooper is not liable for:

  • Injuries caused by improper use of pet clothing
  • Allergic reactions to fabric materials
  • Damage to clothing caused by pet behavior

11. Modifications to Terms

We reserve the right to update these terms at any time. Continued use of the website constitutes acceptance of updated terms.

12. Contact Information

For questions or concerns, please contact:

Last Updated: January 2025